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These instructions apply to most pop based email, though they are written specifically for Bower Web Solutions’ servers.

This way the server can run smoothly and efficiently.

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Once the computer has downloaded and backed up the emails, the emails should be deleted from the server to free up server space. (You are backing up your computer, right?).

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Emails should only be left on the servers long enough for your computer(s) and mobile device(s) to download the emails and back them up.Mailbox quotas are put in place to keep email storage from taking over a website. We need to limit the size of mail box accounts since we actually keep many similar copies of each account in order. Bower Web Solutions also backs up our servers hourly. We do this to maintain a high level or performance. In order to keep your website and email performing optimally, Bower Web Solutions limits the amount of space allocated to websites and emails on its servers. If you are still having trouble you can try using webmail to delete messages directly or contact your system administrator.Send a test mail to yourself to make sure you receive it.If you want to eliminate this problem change “Remove Copy from server after retrieving a message” to “Right away”.If you check your mail from more than one computer and/or a mobile device follow the directions above and change the dropdown menu under “Remove Copy from server after retrieving a message:” to “After one day”.Ĭlick the red close bubble button at the top left of the Accounts window to close it.

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Select the tab “remove from server when deleted from ‘deleted items’.Įxplanation: Many times emails fill up because of a few emails with huge attachments such as pictures, proposals or videos. By saving these files (if you want them) to somewhere else in your computer, such as documents or desktop, and then deleting the emails and emptying the deleted folder in your mail client you will minimize the chance of ever having a full mailbox.Select the tab to Remove from server after a few days to give your computer time to backup and/or to get the messages onto other computers.Under the advanced tab, check the box “Leave a copy of messages on the server”.

Go back to the advanced tab the same way you did previously. If you are still having trouble you can try using webmail to delete messages directly or contact your system administrator. It can take several hours for backed up emails to get thru as they work their way thru the mail queue. This will download any messages to your computer and clear them off the server.

In the main mail section of Outlook click “Send Receive”.

Close out of the “email setting” box and close out of the “change email account” box.

Uncheck “Leave a copy of messages on the server”. Contact your systems administrator if you need assistance. If the account is set up as IMAP (not POP3 or POP) you need to reconfigure your account. Check that the “My incoming mail server is a” POP3. Double click on the account that is full. Live Mail: Mouse over Tools in the main menu bar and click on accounts. Check that the account Type (under server information) is POP3.Ĭlick on the ‘more settings’ button (in the bottom right of the pop-up box). Click on the ‘Account settings’ box in the center and then click on the ‘Account Settings: Add or remove accounts or change existing accounts’ box that appears. Outlook 2010 and later: Choose File in the top left corner. Outlook 2007 and older: Mouse over Tools in the main navigation bar and click on accounts.Ĭheck that the account Type (under server information) is POP3. Microsoft Outlook or Live Mail (Mac Users skip down). Clearing Messages off the Server to get your Email Working Again.

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While we try our best to assist our customers, assistance with third-party software can not be supported completely by Bower Web Solutions. The following tutorial is provided as a courtesy to our hosting customers to help you to work with email on Bower Web Solutions hosting. Or you’ve stopped receiving emails (but are still able to send them – try sending yourself an email to test). Someone who sent you an email might call to tell you that they got back an email like: “Subject: Mail delivery failed: returning message to sender. You should remove some emails as soon as possible to prevent losing any future mail…” You might be over your quota if you have received an email from our server indicating you were over your email quota.